Finding support in the Fox Valley
Texting or Emailing a Therapy Office: What to Include
Use initial messages for practical questions and ask how to share sensitive information appropriately.
General information about finding and arranging care ·
A text or email can make it easier to begin a scheduling conversation. It can also be tempting to put every detail into the first message so the office understands. Keeping that initial contact brief helps separate practical arrangements from personal information.
Good starting points for an office message
You can ask about current availability, the type of appointment you are considering, fees, or how to begin registration. Include your name and contact information so the office can respond.
At Kimberly Boatner’s practice, texting is preferred for scheduling and general billing questions. Call or text 630-488-6113. Email is also available through the contact page.
Details to leave out of an initial message
Avoid sending detailed health histories, sensitive information about another person, insurance identification numbers, or payment-card details in an initial text or email. A general billing question can be as simple as asking whom to contact about a balance or which payment options are accepted.
If documents are needed, ask the office how to provide them. Do not assume that ordinary text or email is the appropriate channel for every type of record.
When you are asking for a child or another adult
Explain your role and the general service you are asking about. For example, a parent can ask about adolescent appointments without describing the teenager’s private experiences. The office can explain its scheduling and registration process.
For another adult, ask how that person should contact the practice. Do not assume the office can discuss someone else’s appointments or care with you.
Include the practical response details
If there are limits on when or how you can receive a reply, mention them and ask the office to confirm what it can accommodate. Avoid assuming that a preference has been received until the office responds.
The practice asks callers to leave a voicemail or send a text and states that it will respond within 24 hours. Office messages are not a channel for urgent or emergency help.
Questions about privacy belong in the conversation
You can ask how communication and records are handled before sharing sensitive information. This article offers general contact guidance; it does not replace the practice’s privacy notice or an explanation of your specific circumstances.
Contact the St. Charles office
Kimberly Boatner, LCSW, CADC, practices at 3140 West Main Street, St. Charles, IL 60175, and welcomes inquiries from Geneva, Campton Hills, and nearby communities. Call or text 630-488-6113, or choose a contact option. Texting is preferred for scheduling and general billing questions. Keep sensitive details out of the initial message.